August 12, 2021

New Zealand To Keep Borders Closed Until 2022

New Zealand Prime Minister Jacinda Ardern has said that the country’s borders will not open in 2021, and that includes travel across the Tasman Sea.

Travel between Australia and New Zealand had briefly opened this year, but outbreaks in Australia ended that scheme. The so-called “bubble” was previously suspended until late-September, but that now likely won’t re-open until 2022 or whenever Australia admits New Zealand is a far superior country, whichever comes first.

A reopening in 2022 doesn’t mean it will happen right away. When the borders do begin to open — hopefully in the first quarter — it will only be for vaccinated travelers from low-risk countries who have been tested before departure and upon arrival. Those from high-risk countries (*cough* the US *cough*) or those who are unvaccinated will still be subject to a 14-day isolation. Though the country is not expected to have many carve-outs, it will allow unvaccinated sheep to skip the quarantine.

JetBlue Flies Paying Passengers to London

After months of hype and promises, JetBlue today landed its first scheduled flight with paying passengers at London’s Heathrow airport after a hop across the Pond from New York/JFK.

JetBlue flight 007 pushed back from the gate early but was slightly delayed when James Bond wouldn’t stop hitting on the flight attendants thunderstorms rolled through the area. The airline was greeted in London by a rare approach that didn’t require endless circling. Consequently, the flight arrived just over 30 minutes early.

This is the first new airline to fly between the US and Heathrow since the airport was expanded to US carriers beyond American and United in 2008, and it may be short-lived. JetBlue does not currently have permanent slots but is expecting to find a way to keep the temporary ones it has today.

The airline will begin service to London/Gatwick — an airport where it does have permanent slots — on September 29 from JFK. Boston service will begin next year assuming it hasn’t already given up and decided to send those airplanes to Florida instead where it knows it can fill them.

Alaska Grows in México

Alaska is continuing to focus on the part of its network not reflected by its name, this time with three options for San Francisco-based travelers looking to head to México to warm up this winter.

From December 18 through April 16, Alaska will fly Saturday-only service from San Francisco (SFO) to Loreto (LTO), Mazatlán (MZT), and Ixtapa/Zihuatanejo (ZIH). The latter two destinations were last served from SFO by Alaska during the 2007/08 winter season. Loreto has never been served by Alaska from SFO, only Los Angeles. All of these markets are served by Alaska from other US cities.

It is rumored that Andy Dufresne will kick off the new service to Zihuatanejo with an advertising campaign encouraging travelers to get busy living or get busy dying, hoping they choose the former.

Emirates Launches Skywards+ To Get You to Pay For Things You Didn’t Earn

Emirates is launching a new offering on top of its Skywards loyalty program called Skywards+. The new program, which has three tiers that cost between $399 and $999 per year, is meant to provide elite-level perks to travelers who haven’t earned them by flying but still find them worth buying.

The base-level Skywards+ Classic ($399/year) gives travelers two annual lounge passes, an extra 11 pounds of baggage allowance, and a 20% bonus on mileage earning along with a 20% discount on one mileage redemption per year. The next level up, Skywards+ Advanced ($699/year) has all that plus an additional 3 annual lounge passes, an extra 22 pounds of baggage allowance/1 additional bag, and a 20% discount on upgrade rewards. Skywards+ Premium ($999/year) is equal to the Advanced plan except it includes an additional 5 lounge passes and a 20% bonus on elite mileage earning so you won’t have to pay for this next year.

It is believed that a fourth tier — Skywards+ Super Awesome Sky Falcon ($9,999/year) — was nixed when the promise to “let the member fly the airplane for awhile” was not approved by the regulatory authorities.

Boeing’s Newest EcoDemonstrator Buzzes Around Seattle

Boeing’s latest ecoDemonstrator has taken to the skies around Seattle. This version, a 737 MAX 9 destined for Alaska once testing is finished, has been flying for about a month in the alternate configuration.

The ecoDemonstrator is a program where Boeing takes an aircraft before delivery, modifies it, and tests new innovations. This time, the company is testing new recycled cabin wall insulation, a modified engine nacelle to improve efficiency, a new fire extinguishing material, new anti-collision lights, and most exciting of all, a new smaller lavatory that with the use of suction tubes can reduce the height of the structure by half and allow for seats to be sold on top.

Once Boeing is done with its play-thing, it will reconfigure the aircraft into standard Alaska interior specifications, including the removal of any and all suction tubes.

  • Air Premia has decided its best launch plan is to fly in the busiest market in the world. It first flew from Seoul/Gimpo to Jeju yesterday.
  • Delta will soon enjoy some of the benefits of modernization that its pals in the main terminal at LaGuardia are enjoying. But for now, it’s a massive construction project, and here’s a sneak peek.
  • Dubai will be doing runway work next May and June, so several airlines will have to cancel flights. FlyDubai will cancel the most while Emirates comes in second. Cargo carriers will have to virtually stop operating during this time, though presumably they can go to nearby Dubai World Central (DWC).
  • India is apparently only days away from re-certifying the 737 MAX to fly in the country. The only curry-ant operator of the type in the country is SpiceJet, which would lovage if the airplane could fly again.
  • Rada Airlines has picked up its third IL-62M aircraft — one that hasn’t been airworthy in 5 years — from the Republic of Gambia, which was selling it off to help refill the country’s coffers after the last ruler looted the treasury upon leaving.
  • Sterling Airways has had enough of Corvus’s shenanigans. It filed a response to the DOT asking that Corvus — parent of Ravn Alaska — be ignored in its objections to Sterling/Via being able to fly.
  • United had a 787-10 knock over some taxiway lights in Newark yesterday. It is assumed the pilot was taking his anger out for having to fly to Newark.
  • Vietravel Airlines has chosen a quaint effort to stay afloat. It wrote a letter to the prime minister of Vietnam asking for a loan.

Did you hear the joke about the germ? Never mind, I don’t want to spread it around.

April 1, 2021

No April Fools jokes here, but if you need your annual fix, head on over to crankyflier.com.

Frontier Goes Public

It’s been a long time coming, but Frontier finally got its wish for a successful initial public offering (IPO) today as it floated 30 million shares under the ULCC ticker on NASDAQ.

Frontier had been targeting a price range of $19 to $21 per share, and it came in at the low end of that with a $19 share price. In its first day of trading, investors weren’t impressed as the stock dipped 0.79% to $18.85 a share.

The day did not start off well when Frontier sent several animals representing its tails to ring the opening bell. Grizwald the grizzly bear broke loose and wreaked havoc on everyone in his path. There were no serious injuries, but trading was suspended until he could be tranquilized.


United Stops Requiring Customers to Forfeit Credit

United has reversed course and will now allow travelers to use their residual credit when they change their ticket to a new one with a lower fare. This finally brings the airline in line with its competitors.

When United first eliminated change fees, it added one controversial caveat. If a traveler changed a ticket to a lower fare option, any remaining value would have to be forfeited. Both American and Delta continued to allow customers to retain that remaining value for future use.

United made the first move, likely hoping American and Delta would follow, but they did not. United has now begrudgingly decided to let passengers keep the credit that was rightfully theirs in the first place.


Airlines Split on Extending Change Fee Waivers

Though many airlines have eliminated change fees on most tickets, they appear to be split on extending their blanket change fee waiver that covers even highly-restricted tickets like those booked in Basic Economy.

Alaska, Delta, and United have extended their waivers by one extra month. Now any tickets bought through April 30 will be changeable without penalty. American, Hawaiian, and JetBlue, however, let their waivers expire on March 31. That means basic economy fares on those airlines as well as some travel purchased in international locations will now have change fees apply.

Just to make things more confusing, United will be ending its change waivers for people booked on a 737 MAX as of April 7, presumably because absolutely nobody cared.

The two sides met in a dark parking lot to try and fight this out to pick a winner, but in the end, after circling each other threateningly, they agreed to disagree. Southwest showed up to watch, but with no change fees on any fare, it could only laugh.


FAA Certifies the 737 MAX 8200

The latest variant of the 737 MAX — the MAX 8200 — has been approved for entry into service by the US Federal Aviation Administration (FAA). Travelers recoiled in horror upon learning that this version will pack nearly 200 people into an airplane originally meant for far fewer.

Ryanair is the launch customer for the MAX 8200, a 737 MAX 8 that will hold 197 passengers. The large increase in capacity was only permitted after Boeing added an additional pair of exit doors in the aft of the aircraft. The airline is planning on putting the airplane into commercial service this summer, assuming the European safety agency follows the FAA’s lead and offers its approval.

American could only look on with envy. It has increased its capacity on its 737-800s from 150 to 172, matching the seating it put on its MAX. It is now looking at refitting its fleet with extra doors to see if it can add seating in the overhead bins.


Willie Walsh Takes Over as IATA Director General

Former British Airways and IAG CEO Willie Walsh has officially taken over as the Director General of the International Air Transport Association (IATA) today. He takes over from Alexandre de Juniac, former CEO of Air France-KLM, who served in the role for nearly five years.

Walsh is known for being outspoken and blunt, something that the quasi-governmental lobbying and regulatory organization desperately needs. His top priority appears to be focused on “restoring freedom of movement.” He’s starting this campaign by making sure that everyone in an airport will get a ride on one of those electric carts, restoring their freedom to rapidly zip around the terminal even if they can’t cross borders.

Walsh summed up his charge with, “My goal is to ensure that IATA is a forceful voice supporting the success of global air transport. We will work with supporters and critics alike to deliver on our commitments to an environmentally sustainable airline industry.”


Airline Potpourri

  • Air Canada will extend Aeroplan elite status for travelers through 2022, signalling they’ve already given up on 2021.
  • American has introduced a quarantine-free option for travelers who are able to fly to Italy… which is not a lot of people.
  • Austrian will fly to Zaprizhzhia, Ukraine 3x-weekly beginning May 17. Rumors are that Austrian will give free flights to any Austrian resident that can pronounce the city’s name properly.
  • Cebu Pacific is looking to add another $6.6m through a convertible preferred share offering on top of the $256m it already raised.
  • EGO Airways in Italy is now officially flying, with its first flight from Catania to Parma.
  • Emirates will restart its New York/JFK- Milan flight on June 1, one of its two pre-pandemic flights between the US and Europe. The other, Newark to Athens, has already been announced to start the same day.
  • Fiji Airways has received regulatory approval to bring the 737 MAX back into service.
  • IranAir won’t be privatized any time soon as the government has faced reality and given up.
  • TAP Air Portugal flew an A321LR for over 10 hours from Maputo, Mozambique to Cape Verde, setting a new record. It’s unclear how many people were onboard.
  • Ukraine International refunded $6,711,576 in the first quarter of this year after receiving 30,000 requests. That just seemed like a fun fact worth sharing.

Brett’s Moment of Levity

What do you call 40 millionaires sitting around watching the World Series?

The New York Yankees

(Happy opening day everyone!)

February 26, 2021

United Partners With Landline to Provide Bus Connections

Following in Sun Country’s footsteps, United Airlines has partnered with Landline to provide bus service for connections from Denver to Breckenridge 1x daily and Fort Collins 4x daily, as first reported by Airline Weekly. The buses will be sold as flights, similar to United’s current partner bus service between Allentown/Bethlehem and Newark.

As detailed in the press release, United passengers who arrive in Denver will go to an assigned gate on Concourse A where the bus will be waiting to take them to their final destination. Baggage will be transferred automatically, as with any regular domestic connection. For the return, travelers will be required to go through security in Denver.

The buses will be painted with the United logo, and Landline has partnered with the Cleveland Clinic to ensure that the ride is COVID-safe. That includes electrostatic spraying, UV disinfection, required mask-wearing, sanitizing wipes, and reduced capacity. The buses will have wifi and streaming entertainment onboard, and travelers will earn miles in MileagePlus.

We understand this was to be announced much earlier, but it took United a long time to come to terms with the fact that the bus provides a better experience than the airplane for all but Basic Economy passengers, who will be put in the luggage hold.


San Francisco Delays Renovations to United Terminal

San Francisco International’s Terminal 3 — the home of United Airlines — was due for a $1 billion renovation, but it is going to have to wait longer. It now appears unlikely that it will happen until 2024 at the earliest.

The renovation was supposed to break ground last June but has been delayed multiple times. According to the San Francisco Business Times, the Board of Supervisors approved lease extensions through 2023 for several outlets that were not going to be a part of the renovated terminal. If the airport changes its mind, leases can be terminated with 6 months notice.

San Francisco has gone through several major improvement projects. The well-received International Terminal was opened in 2000. The old international terminal, now Terminal 2, was then rebuilt for Virgin America and American, opening in 2011. Terminal 1 is in the process of being rebuilt with several new gates having opened in the last couple years. That leaves only United’s Terminal 3 without a major investment.

In retaliation for the delay, United says it will bring back a fleet of Jetstream turboprops to flood the runways and cause delays for everyone until the work is done.


IAG Reports a Big Loss

International Consolidated Airlines Group (IAG) — owner of British Airways, Iberia, Aer Lingus, and Vueling — reported its full year 2020 results, and they were very, very bad.

IAG generated an operating loss before special items of €4.365 billion (~US$5.2 billion) on revenues of only €5.512 billion (~US $6.6 billion). That led to a dismal operating margin of -79.2%. Capacity was down 66.5% vs 2019, and passengers dropped 73.6%.

On the bright side… oh wait, there is no bright side. The subsidiary airlines did all race to see who could claim the crown of “Europe’s worst performer,” and there was a clear winner. Iberia wasn’t even trying with its operating margin of “only”-33.6%. British Airways was at -58.2% and Aer Lingus at -76.8%. Vueling took the crown with a whopping -108.5% margin.


Mesa Ends CRJ-700 Operations

Cargo carrier Mesa Airlines has exited its CRJ-700 fleet of aircraft as of earlier this month. It will now focus on exclusively flying human cargo on CRJ-900 aircraft for American and Embraer 175 aircraft for United, along with non-human cargo on 737s for DHL.

Mesa had 20 CRJ-700s in its fleet that were operated on behalf of United Airlines. As part of a restructuring of its agreement, Mesa agreed to lease those airplanes to GoJet, which will convert them into 50-seat CRJ-550 aircraft for United.

GoJet has quite the steep task ahead after inheriting a fleet of airplanes that has been flown only by Mesa for more than 15 years. A complete gutting, dousing with sanitizer, and burning of sage is the minimum being required to prepare the aircraft for future service.


Norwegian Reports Brutal Fourth Quarter Loss

Norwegian Air Shuttle reported fourth quarter numbers, and let’s just say that the airline is probably jealous of IAG.

Excluding special items, Norwegian had a Q4 pre-tax loss of NOK 882 million (~US$102 million) on revenues of only NOK 670 million (~US$77 million) for a margin of -131.6%. If you include special items, many of which are related to the airline’s bankruptcy filing, Norwegian posted a remarkable -2,477.6% margin. Move over, Vueling. There’s a new king in town.

Out of a fleet of 131 aircraft, only 15 operated. Even with that, the airline could only manage to fill slightly more than half its seats. Passenger numbers plunged by 92%. Despite all this, Norwegian says its bankruptcy restructuring is on track, and things are going swimmingly.


Airline Potpourri

  • Condor is getting creative just in time for spring break with new flights from Dusseldorf to Beirut in Lebanon and Sulaimaniyya in the Kurdistan Region.
  • JetBlue has taken delivery of its first A321neo with the newly-refreshed Mint business class onboard.
  • Qantas, Virgin Australia, and no other Australian airline operate the airplane, but the Aussies have decided the 737 MAX is safe to fly in the country again… if anyone cares to do so.
  • Surf Air is not a SPAC, but it’s still buying an electric aircraft company called Ampaire which specializes in converting non-electric aircraft to electric.
  • Tailwind is hoping to start flying seaplanes from Manhattan to Bridgeport in Connecticut this summer.
  • Transair Hawaii — always on the cutting edge — is finally graduating from the original 737 (-200s, which it will still operate) all the way to the classic version with its first 737-400, a 27.8 year old aircraft.

Dave’s Moment of Levity

What’s the body temperature of a Tauntaun? Luke Warm.

February 25, 2021

Southwest Adds Bozeman and Fort Walton Beach to Its Route Map

Southwest continued its rapid expansion of leisure destinations by adding both Bozeman (Montana) and Fort Walton Beach/Destin (Florida) to its route map.

Bozeman will be served twice daily from both Denver and Las Vegas starting May 27. Denver ramps up to 4x daily on June 6. Fort Walton Beach will have more destinations with 1x daily beginning May 6 to Baltimore, Chicago/Midway, and Dallas/Love Field. Nashville will get 3x daily flights.

Fort Walton Beach, sandwiched one hour east of Pensacola and one hour west of Panama City, completes the Panhandle Trifecta for the airline. The state tried a “fly three, get one free” approach to get service into the state capital in Tallahassee, but Southwest declined since it only wants to serve destinations with names its customers can spell. It is unclear how the airline justifies serving Cincinnati.


2020 Was a Great Year for Airline Operations

While 2020 was an awful year for airlines financially, it proved to be a great year from an operational perspective according to the Department of Transportation’s (DOT) latest Air Travel Consumer Report.

The reporting U.S. airlines averaged an on-time rate of 84.5% for the year, compared to just shy of 79% the year before. Outside of Allegiant, which ran a dismal 71% due to the way it scheduled at the beginning of the pandemic, no airline had fewer than 82% of flights arrive on time. Cancellations soared to 6.0% vs 1.9% the previous year, but that is solely because of the massive number of cancellations that occurred at the onset of the pandemic.

Looking at other metrics, the mishandled baggage rate improved from 5.85 bags per 1,000 enplaned passengers down to 4.11. Oversold flights plummeted more than anything, which is unsurprising since you have to actually have passengers to oversell a flight. In 2019, there were 526,000 passengers denied boarding. In 2020, that dropped to 80,000, most of which occurred in the first quarter of the year before the pandemic.


2020 Was A Horrible Year for Airline Complaints

In that very same Air Travel Consumer Report, there was one category that saw things go in the other direction. Complaints filed with theDOT soared from 15,342 in 2019 to 102,550 in 2020. You have three chances to guess the category that nearly 90,000 of those complaints fell in, and the first two don’t count. That’s right, the complaints largely focused on the color of employee uniforms refunds.

You again can probably guess which airline had the highest number of complaints. With more than 10,000 surrounding refunds alone, United nearly doubled the next worst performer. The airline played games with refunds early in the pandemic, so this is no surprise.

Dishonorable mention is due to second-place airline Air Canada which continues to deny refunds to this day. It had more than 5,700 refund complaints alone. TAP Air Portugal had over 5,000, giving it third place. That is an impressive showing for an airline with such a small presence in the U.S. We understand a petition to have the official DOT name of this list changed to “airlines you shouldn’t book” is working to gather signatures.


Qantas Delays International Flight Resumption Until Late October

Qantas — which announced a large half-year loss — says that it will no longer resume flying its international network in July as previously hoped, except for additional flights to New Zealand. The new target start date for the rest of its international flying is October 31.

On October 31, Qantas says it will resume flights to 22 of its 25 international destinations but with smaller 787 and A330 aircraft. It has retired its 747s and the A380s are not expected to return to the fleet for years, if ever. The three destinations that will not begin that day are New York/JFK, Osaka/Kansai, and Santiago. Those will resume when Qantas good and well feels like it.

The change in date reflects the current estimate for Australia’s expected completion of the rollout of the COVID-19 vaccine in the country. The July date was based on people being immunized, but the government has now expanded to require all wallabies, koalas, and kangaroos to be immunized as well, just to be safe.


Lufthansa Announces Leisure-Heavy Summer Plans

Lufthansa Group has announced its summer plans, and unsurprisingly the focus is on leisure markets. There will be 20 new destinations from Frankfurt and 15 from Munich.

Within Europe, the focus will be on the Canary Islands and Greece with new flights to places like Chania, Mykonos, Zakynthos, and Preveza, proving that unlike Southwest, Lufthansa will gladly serve destinations its customers can’t spell.

Beyond Europe, service to the Maldives and Mauritius will now become year-round destinations instead of summer-only. Eurowings Discover will launch this summer with new flights from Frankfurt to Anchorage, Mombasa + Zanzibar, and Punta Cana.

Meawhile in Austria, Austrian will return to New York/JFK and Montreal in May with 3x weekly flights to each. SWISS returns from Zurich to Miami on March 28 and both Boston and Los Angeles get more frequency.


Airline Potpourri

  • Air New Zealand lost NZ$185 million (~US$137 million) for the final six months of 2020 with revenues decreasing 59% on a 65% reduction in capacity. For a country that has sealed itself off from the rest of the world, that could have been a lot worse.
  • Delta and LATAM received final approval from Brazil for their joint venture.
  • Flydubai will begin flying to Cluj in Romania from Dubai.
  • SAS operated only 25% of capacity year-over-year in its weird November-January quarter.
  • South African Airways has seen the cost of its business rescue program double. I know you are all shocked.
  • United said its board has authorized the sale of up to 37 million additional shares of common stock “from time to time.”
  • United acquired the slot for its new Boston – London/Heathrow service from British Airways.
  • Volotea continues the low-cost carrier invasion of Italy with flights from Bologna to Lampedusa and Pantelleria.

Maxwell’s Moment of Levity

I’m a big fan of whiteboards. I find them quite re-markable.

December 14, 2020

COVID Vaccine Takes to the Skies

With Pfizer having received authorization to begin distribution of the COVID vaccine, both American and FedEx became the first airlines to use their aircraft to begin to distribute the vaccine across the United States.

A FedEx truck left the Pfizer factory in Portage, Mich. on Sunday, taking vaccine doses to Grand Rapids Airport (GRR) to fly aboard a FedEx aircraft down to the airline’s hub in Memphis to be distributed across the country. Meanwhile, American Airlines received a shipment of vaccines on Sunday night at its Chicago/O’Hare hub and flew it to Miami to be distributed to U.S. territories in the Caribbean later today. 

American began conducting trial flights last month to simulate the conditions needed to transport the vaccines. The airline placed Basic Economy passengers in the cargo hold at the -30 degree temps required for the vaccines and then had the passengers complete a survey upon arrival on the journey. Once the airline’s questions were satisfactorily answered, the passengers were given a $5 voucher to purchase a coffee or hot chocolate in the airport terminal to warm up.


American Picks Up Heathrow Slots From Finnair

American Airlines completed a trade purchase with JV partner Finnair to secure slots at London/Heathrow to operate its new Seattle service this summer.

Prior to the swap, American held slots for 22 daily flights at the airport while Finnair held enough for seven. American is acquiring two slots from Finnair that it previously used to fly to Helsinki in exchange for a left-handed reliever and a light-hitting but strong defensive shortstop as Finnair desperately wanted to shore up its defense up the middle.

American’s new service to Seattle will be one of 33 weekly frequencies between the two cities as Delta and SkyTeam duke it out with American and Oneworld on the route — and in Seattle. 


Aeroplan Launches Chase Partnership in U.S.

Aeroplan 2.0, the revamped loyalty program for Air Canada which relaunched several weeks ago, will be joining Chase Ultimate Rewards as a points transfer partner.

Aeroplan has traditionally been tied up with American Express Membership Rewards and Capital One, so adding Chase will give even more options in the U.S. market for the valuable currency. Aeroplan will join Chase with a 1:1 transfer ratio when the tie-up begins, likely in late 2021.

In addition to being a transfer partner, Aeroplan will be introducing a U.S. credit card, in partnership with Chase and Mastercard. The Aeroplan credit card is expected to offer generous bonuses when first launching, including triple points on all Air Canada purchases. It will also offer double points on all purchases of NHL tickets or merchandise, verified Canadian maple syrup purchased on the internet, and on all 12 and 24-packs of Moosehead.


Starlux Prepares for U.S. Market

Taiwanese carrier Starlux formally applied for U.S. DOT permission to operate its A350-900 between Taipei and Los Angeles beginning in 2022. It plans to join two Taiwan-based rivals, China Airlines (SkyTeam) and EVA (Star) in operating the route.

Starlux plans to operate with 306 seats to Los Angeles, on a plane that will also contain a first class cabin. 

The filing by the airline shows how tight the margin on such a route can be, as it plans to achieve a profit of $4 million by 2023, which comes to just $11,340 per round trip. It is planning on a load factor of 75% at an average of $600 per passenger per one-way direction. Of that $11,340 per round trip, it is expected that roughly $11,000 will come from the sale of Hello Kitty-themed duty free, with the remaining $340 from the actual sale of air tickets.


Wing Enthusiast Gets Close-Up Look

A Florida man caused a wildly-bizarre incident in Las Vegas on Saturday as he entered the taxiway and helped himself to the wing of Alaska Airlines flight 1367 which was about to take off on its way to Portland.

The aviation fanatic eventually fell when trying to climb up the winglet and was apprehended upon returning to the ground. The plane returned to the gate for a full inspection before eventually departing four hours late.

When questioned by police, the individual said he had purchased a basic economy ticket, but he wanted to ensure he could social distance from his fellow passengers and that the wing was the only location that would guarantee him six feet. His basic economy seat did not come with advance seating assignment and he hates sitting in the middle. He also said since he was unable to take the trip to Portland, he would be applying for original routing credit in his Alaska Mileage Plus account.


Airline Potpourri

  • Aeromexico will resume 737 MAX operations next Monday, December 21.
  • Air Niugini has increased its capacity for the holiday season, adding extra domestic flights from its hub in Port Moresby (POM).
  • Congo Airways has resumed flying international service operating 3x-weekly service to Johannesburg from its Kinsasha/N’djili (FIH) with a stop en route in Lubumbashi (FBM).
  • Flair Airlines, Canada’s self-proclaimed only ULCC has named Nature Boy Ric Flair Garth Lund as Chief Commercial Officer.
  • JetBlue operated its inaugural flight to Georgetown, Guyana (GEO) over the weekend.
  • Qantas flew an empty leg from Perth to Paris/CDG to operate a repatriation flight, the first flight from Qantas into Paris since 2002.
  • Royal Zambian Airlines has launched scheduled passenger service on Saturday between its hub in Lusaka, Zambia (LUN) and Johannesburg.
  • Virgin Atlantic has suspended the operation of its new service between Manchester and both Delhi and Mumbai.

Andrew’s Moment of Levity

A man strutted into a sperm bank like he owned the place. The doctor looked at his staff and said “Would you get a load of this guy?”

December 4, 2020

American Warns of Weakening Demand

American Airlines filed an 8-K with a financial performance update this morning. In it, the airline said that demand was weakening and cash burn for the December quarter would be at the higher end of estimates. Other than that, how was the play, Mr. Lincoln?

In its own words, American said:

Like others in the industry, American Airlines Group Inc. (the “Company”) has seen a slowing in demand and forward bookings due to the recent acceleration of the pandemic.

Previous cash burn estimates for the fourth quarter were between $25 million and $30 million per day, and American says it will hit the higher end of that range unless something changes. Unfortunately, the only change we’re seeing is COVID case rates spiking higher and higher with no relief in sight.


U.K. Makes a Quarantine Exemption for Important People

The United Kingdom isn’t about to let a spiking pandemic get in the way of a long history of preferential treatment for important people. Starting Saturday, those “individuals undertaking specific business activity which would deliver a significant benefit to the U.K. economy” no longer have to quarantine when entering the country.

The U.K. is feeling awfully generous, because it’s also offering exemptions for performing arts professionals, TV production staff, journalists, and “recently signed elite sportspersons.” In other news, British Airways has convinced Tottenham Hotspur to sign 1,200,000 people to play for the team.

The UK says this isn’t expected to raise the risk of domestic transmission. To that, SARS-CoV-2 said, “hold my Pimm’s Cup.”


Delta and KLM Expand COVID Pre-Testing to Amsterdam Route

Delta and KLM announced they are partnering on a COVID pre-testing program that will apply to travelers arriving in Amsterdam from Atlanta. The good news? Travelers who participate will be exempt from the required 10-day quarantine upon arrival. The bad news? They have to self-isolate for 5 days prior to departure and take three COVID tests.

Similar to Delta’s recent plan to avoid quarantine on the Atlanta to Rome route, this program will still only apply for Americans who are permitted to enter the Netherlands on essential business and does not expand the pie. The testing regimen differs from the Rome program as follows:

  • Take a PCR test 5 days before arrival in Amsterdam (as opposed to 72 hours for Rome) and then self-isolate until departure
  • Take a rapid test prior to boarding at the Atlanta airport
  • Take a PCR test directly upon arrival in Amsterdam
  • No test is required when departing from Amsterdam back to the U.S. unlike in the Rome trial

The testing program will run on four flights per week (two by Delta and two by KLM) for three weeks. After that, the airlines hope to extend the program if anyone actually thinks this plan is worthwhile.


Delta to Offer Employees Weekly Testing, Warns of Soft Demand

Delta has sent a memo to employees saying that it will offer every one of them the ability to get tested for COVID-19 on a weekly basis. According to the memo, the Mayo Clinic advises that this could help reduce transmission up to 90 percent by catching asymptomatic cases early. It doesn’t appear that the tests will be required, but you know if you don’t do it, your coworker Sarah is just going to stare at you funny and whisper behind your back.

With tens of thousands of employees scattered around the world, the logistics of testing on a weekly basis is no small task, so Delta is breaking it into three different methods. Larger employee centers will continue to have on-site rapid testing available, now with expanded capacity. Smaller employee centers will have test kits provided at work, presumably requiring them to be mailed in for processing. All U.S. employees will also have the option of using at-home testing kits.

This is an effort to help reduce the spread and getting people flying again. At the end of the memo, Delta noted it too is seeing softness, with fourth quarter daily cash burn expected to be $1 million to $2 million above previous forecasts. This puts Delta in the $12 million to $14 million cash burn range per day, less than half what American is burning.


GOL to Resume 737 MAX Flights Next Week

Brazilian airline GOL is expected to be the first to put the 737 MAX back into regular scheduled service when it begins flying the airplane again on December 10.

At the end of November, Brazil approved the proposed revisions to the MAX software and allowed the aircraft to return to service. Since that time, GOL has been operating testing and familiarization flights with at least some of the seven MAX aircraft that were delivered to the airline before the grounding.

If GOL flies the airplane on December 10 in regular service, it will beat American Airlines by 19 days. In response, American said it would rip up its recently-signed partnership with the airline unless GOL sent over 100 cases of Guaraná Antarctica to apologize.


Airline Potpourri

  • La Compagnie hasn’t flown for months, but it will return for three roundtrip flights over the holidays to connect Paris and Newark.
  • Ryanair will open a new base at Treviso airport, near Venice.
  • SAS has retired its last A340 and will auction off the engines to hair salons in need of new hair dryers.
  • United has finished retrofitting its international 777s with Polaris seats.
  • VietJet and Bamboo Airways in Vietnam are asking for state handouts.
  • Virgin Atlantic is putting together a nice farewell for its 747 fleet for avgeeks in the U.K.

Brett’s Moment of Levity

Never in my life would I imagine that my hands would someday consume more alcohol than my mouth.

December 3, 2020

Ryanair Increases 737 MAX Order by 75

Never one to turn down a good deal, Ryanair has expanded its Boeing 737 MAX order from 135 to 210 aircraft. This additional order for 75 is significant for Boeing, and the airline likely received an enormous price break that was too good to refuse.

This order was for what the press release called the 737 8-200, which we understand is also the planned name for Elon Musk’s next child. This is the same airplane Ryanair has on order already, and it’s really just the 737 MAX 8 with more exit doors so it can hold 197 passengers in an extremely high-density configuration.

It’s believed that Boeing was so desperate to sell some airplanes that it not only gave Ryanair a huge discount, but Boeing CEO Dave Calhoun also threw in the protective undercoating for free.


Delta Begins Contact Tracing Since Nobody Else Has Bothered

Beginning December 15, Delta will begin a contact-tracing program for all international travelers returning to the United States. Those countries that have handled the COVID pandemic best have long had significant contact-tracing protocols, but, well, the U.S. is not one of those countries.

Delta will ask all international travelers arriving in the U.S. for six pieces of information.

  • Full name
  • Email address
  • Address in the U.S.
  • Primary phone
  • Secondary phone
  • Whether they a) love Biscoff or b) hate America

Delta will then “securely” transmit the data via U.S. Customs and Border Protection to the Centers for Disease Control and Prevention (CDC) for use in case of a positive test result.


Qantas Shows Its Optimistic Side in Market Update

Qantas Group released a market update Wednesday that had a surprising amount of optimism for an airline that has been mostly doom and gloom during the pandemic. It says it expects to be cash positive for the second half of 2021, and it has enough liquidity to weather the current storm thanks to the huge popularity of its Qantas-branded koala petting zoos.

Despite international travel being shut down outside of a handful of repatriation and New Zealand flights, Qantas says it will operate 68% of previous capacity in December, rising to 80% for the next quarter. The ending of domestic border restrictions has been a boon for the airline as travel within the country has surged. Qantas has also benefited from the turmoil at Virgin Australia, saying it has seen significant shift in corporate traffic over the last few months.

This optimism, however, is not likely shared by the front line. The perenially-restructuring airline has been working to slash costs and has eliminated more than 5,000 jobs since the pandemic began.


Norwegian Finds Out Its Fate On December 17

Nothing says Merry Christmas like an extraordinary general meeting of shareholders to see if you can keep your company from going out of business. That is Norwegian’s plan when it holds a meeting on December 17 to try to avoid failure.

In November, Norwegian filed for the Irish version of bankruptcy — called examinership — which allowed the airline to avoid having creditors seize assets while it tries to restucture. To remain operational, however, Norwegian still needs more money and fewer expenses. That’s why it will have shareholders vote on this proposal.

The plan is to do a 100:1 reverse stock split and then raise an additional NOK 4 billion (~$450 million) by issuing new shares. It also hopes to convert a chunk of its mountain of debt into equity. To do this, it obviously needs shareholder approval.

In summary, Norwegian is effectively saying “dear shareholders, we are gonna dilute the heck out of you, but hey, isn’t that better than you getting nothing when we fold?” Even if this is approved, Norwegian still has to negotiate with its creditors. Good luck with that.


Southwest Issues WARN Notices for Potential Layoffs

Southwest issued WARN notices to nearly 7,000 front line employees today, providing a more concrete indication that furloughs are coming if wage cuts are not agreed upon.

Southwest has famously never furloughed or laid off an employee, but during the pandemic, it has requested temporary wage cuts of 10% from front line employees. The negotiations have not gone well, and so it has now moved to the next phase by putting out WARN notices. Though these notices do not mean furloughs will definitely happen, they are required to be put before any furlough takes place.

The WARN notices break down as follows:

  • 2,551 rampers
  • 1,500 flight attendants
  • 1,221 pilots
  • 1,176 customer service agents
  • 370 customer support reps
  • 6 flight instructors
  • 4 flight simulator techs
  • 1 creepy guy named Milton who is still there due to a glitch in the payroll system

Airline Potpourri

  • Avatar Airlines continues to pretend it has a viable plan by offering equity to airlines that will turn over their grounded 747s.
  • Gulf Air starts Bahrain-Tel Aviv flights on January 7, and now it is entering into a partnership with El Al.
  • SAS posted a SEK 9.275 billion loss for its weird fiscal year ending October 2020. It has raised money and is retiring 21 aircraft early as it tries to right the ship.
  • South African has a bailout, but it can’t use it due to South African law. This is not a joke.
  • United has ended its experiment of having regional presidents. Its last, Janet Lamkin in California, is now SVP of Market and Community Innovation across the system.
  • Wizz Air continues its European onslaught the a new base in Cardiff, its fourth in the UK.

Brett’s Moment of Levity

What do you tell yourself when you wake up late for work and realize you have a fever? Self, I so late.

December 2, 2020

DOT Ends the Emotional Support Animal Game

The U.S. Department of Transportation (DOT) has announced it has issued a final rule on service animals. The new change to the Air Carrier Access Act will close the loophole that allowed thousands of travelers to bring pets onboard for free by calling them “emotional support animals.”

The new rule permits airlines to treat emotional support animals as pets, which means they can charge for them, limit the number onboard, and regulate them in various ways. This change was in response to rampant abuse of the previous system. Travelers classified their pets as emotional support animals in order to circumvent payment of airline fees. Sadly, this means I can no longer stop shaving for a month and fly for free with my family.

Certified service animals will continue to be treated the same as always. That includes psychiatric service animals, but the threshold for qualifying as a service animal is far higher than as an emotional support animal, so abuse will likely disappear.


The 737 MAX Flies the Public, Lands Safely

American Airlines continues to March toward the 737 MAX’s return to scheduled service on December 29. The airline flew officials and media on flights between its Dallas/Fort Worth home and its Tulsa maintenance base on Wednesday. To cut to the chase, it was a completely normal flight on a 737.

We don’t need to rehash that the 737 MAX has been grounded since early 2019 due to software issues that pushed two airplanes into the ground. The long, public history of the airplane’s problems has forced airlines to ease people back into flying the airplane. This is the next step for American.

CEO Doug Parker and President Robert Isom showed their confidence in the airplane by flying it Tuesday night. Wednesday’s flights were meant to educate the media on everything that has been done to make the airplane safe over the last year and a half.

Note: Here at Cranky Daily, we decided that traveling halfway across the country just to fly in a 737 during a pandemic only to land in Tulsa was not worthy of being considered essential travel, so we didn’t participate.


JetBlue Looks to Raise Money with Stock Offering

JetBlue has announced it will sell 36.5 million shares of common stock at a $14.40 per share price. After expenses, JetBlue expects to generate more than $500 million as it looks to raise money to offset pandemic-related losses that are expected to be worse than originally hoped.

JetBlue originally planned to sell 35 million shares of common stock with an option to sell an additional 5.25 million if demand warranted. Apparently, demand did warrant and it was increased to 36.5 million. The underwriters still have an option for an additional 5.475 million if needed.

JetBlue says it will use the funds for “general corporate purposes” which we believe means “not going out of business.”


Air France Loses Interest in the A320, Wants a Bigger A220

Air France-KLM CEO Ben Smith told attendees at a conference that a larger A220 “would makes sense” as a replacement for Air France’s aging A320 fleet. This statement from the perennial Airbus supporter — as French custom requires — should cause Airbus concern for the long-term future of the A320.

The A220-300 — with 542 orders — has already surpassed the A319neo — with only 84 orders — in that size category. The A320neo has nearly 4,000 orders and has been very popular, but the prospect of an even more efficient A220-500 has airlines like Air France thinking beyond the A320.

The larger A321neo has almost 3,500 orders along with a distinct advantage over the 737 MAX 9, especially for longer hauls. When asked whether an A220-700 could replace that airplane as well, an Airbus spokesperson said, “well, it worked so well for Boeing, so yeah, sure.” He laughed and hung up.


Hong Kong – Singapore Bubble Delayed Again

Hong Kong and Singapore have agreed to delay their proposed travel bubble to some time in 2021. The exact date is expected to be set by the end of December.

Apparently local COVID cases in Hong Kong are just too much for the Singaporeans to tolerate, so they are waiting until a lower case rate is achieved before opening the bubble to allow quarantine-free travel between the cities with negative tests.

When a US traveler boarding a flight to Florida wearing a WWE tanktop was asked his opinion about the Hong Kong case numbers, he laughed and said, “That’s a joke. The Dakotas have way more than that!” He then stomped off and put on his American Flag #1 hat.


Airline Potpourri

  • AirSial, a Pakistani startup, has taken delivery of its first airplane.
  • Alaska Airlines has enough of a scammer problem that it felt the need to remind travelers it doesn’t have change fees.
  • Asiana and Korean Air have cleared a legal hurdle as they march toward a merger.
  • FlyDubai likes what it sees in Israel, saying demand between Dubai and Tel Aviv could require 100 flights per week.
  • Lufthansa Group has sold off the European operations of its LSG catering unit.
  • Pakistan International is looking to lease eight new narrowbody aircraft. Whether it’s for growth or replacement probably depends on if they can find real pilots to fly them.

Brett’s Moment of Levity

What’s the difference between COVID-19 and Romeo and Juliet? One’s the coronavirus and the other is a Verona crisis.

December 1, 2020

American and JetBlue Partnership is a Go

Ishrion Aviation notes that the U.S. Department of Transportation’s (DOT) review period for the American/JetBlue partnership has now expired. Since DOT failed to weigh in, the partnership is approved to move forward by default.

American and JetBlue announced in July that they would work together to enhance each airline’s relevance in the New York and Boston markets by adding new flights, offering loyalty benefits, and implementing codesharing. The partnership was subject to a regulatory review before being allowed to move forward.

There were concerns that this arrangement might trigger the government to step in. Most notably, discussion around American and JetBlue swapping/leasing slots at LaGuardia and JFK to each other could have been flagged. Also, the ability of American and JetBlue to compartmentalize these two cities while competing on the rest of the network was something to consider. As we understand it, the government concerns were allayed after the rats at LaGuardia and JFK told regulators that they never heard the two airlines talking illegally to each other.


Mobile Phone Conversations Will Not Be Allowed in the U.S.

The U.S. Federal Communications Commission (FCC) has officially decided that it will not lift the ban on the use of mobile phone networks on flights.

A long time ago in a galaxy far, far away — 2013, under the Obama Administration — the FCC put forth a proposal that would allow travelers to use mobile phones for calls and text messages using mobile networks on aircraft. Under the Trump Administration, FCC Director Ajit Pai had shown disdain for the plan from the beginning. It may have taken seven years, but the proposal is now officially dead.

Mobile phone conversations on airplanes used to be a hot button issue, but the use of the technology in other nations around the world combined with everyone hiding in their own personal inflight entertainment bubble has made the proposal less controversial over time. Travelers will now be forced to communicate only via wifi using text message, email, Whatsapp, e-carrier pigeons, and smoke signals.


JetBlue Continues to Hammer on Need for Heathrow Slots

JetBlue may be planning to fly to London’s Gatwick and Stansted airports next year, but it is still keeping its eye on the real prize: Heathrow access.

In the DOT’s docket regarding approval of American’s expanded joint venture with IAG-owned airlines and Finnair, JetBlue has filed comments saying, in short, “we’re cool with this if you give us Heathrow slots.”

Delta was not shy to point out that with American and JetBlue now officially buddies (see the first story above), JetBlue shouldn’t be able to get slots since it’s no longer truly independent.

The sniping will continue until these airlines find some better place to direct their energy.


EasyJet to Shrink Carry-On Allowance

Beginning February 10, easyJet will no longer allow most travelers to bring large carry-on bags onboard. This will help the airline to keep overhead bins available for its best customers.

For years, easyJet has allowed travelers to bring exactly one carry-on bag onboard measuring 56 x 45 x 25 cm, which is about 22 x 17 x 10 in or slightly larger than the standard 22 x 14 x 9 in you find with most U.S. carriers. Unlike most others, however, easyJet did not permit an additional personal item.

Now, easyJet will start allowing only a personal item to be brought on board as long as it doesn’t exceed 45 x 36 x 20cm, which we believe is something like 130 feet by 80 yards by 70 inches, or something — we aren’t great at conversions. Just know that it’s meant to fit under the seat in front and not in the overhead bin.

To bring a larger carry-on, travelers will have to pay for an Up front or Extra legroom seat, be on a FLEXI fare, have the easyJet Plus credit card, or just argue really loudly with the gate agent. We’re told cursing and wearing a Manchester United jersey will also help.


FAA Issues First 737 MAX Certificate In Over a Year

The gears have slowly started turning once again when it comes to the 737 MAX program. Another milestone was reached today when the FAA issued the first certificate since the airplane was grounded in early 2019.

A certificate is issued when a completed aircraft is ready to be delivered to an airline. In this case, more than 450 airplanes are “ready” to be delivered, pending software changes to prevent that whole “crashing” problem. Boeing can finally start to clear that backlog, but we think the company should be more creative.

With so many airplanes, Boeing has too much inventory on hand, and it needs to make room for the new models coming on the lot. Make ’em an offer they can’t refuse. They’ll finance anyone, even if your credit is bad. Come on down to Renton today!


Airline Potpourri

  • Austral is officially no more after being merged into Aerolineas Argentinas.
  • Breeze is looking to hire college kids as flight attendants.
  • Delta pilots give the reason for the airline’s meltdown last weekend.
  • Gogo is officially no-mo. Ok, that’s not true, but it has now officially been acquired by Intelsat.
  • Interjet is canceling flights again as it creeps closer and closer to the grave.
  • Lufthansa Group airlines have yet to abandon change fees, but they did just extend their change fee waiver by 2 months, for tickets booked through February 28, 2021.

Brett’s Moment of Levity

Why do they call it the novel coronavirus? It’s a long story….

November 30, 2020

Delta Cancels Hundreds of Flights Over Thanksgiving

Delta canceled hundreds of flights over the Thanksgiving weekend due to a pilot shortage. The new month should bring relief for travelers, but the same issue could rear its ugly head over the Christmas holiday if Delta can’t fix the issue.

With the number of flights down dramatically compared to last year and Delta not furloughing any pilots, it seems counterintuitive that there would be a shortage. There are, however, three things working against the airline.

  • Many pilots took a voluntary package to retire, so the actual number of pilots is down year-over-year.
  • Pilots are only considered “current” on one aircraft at a time, so changes require that they retrain before they can fly on a new type, and there is currently a backlog.
  • Pilot hours reset at the beginning of each month, so a shortage is more acute at the end of the month.

Delta very rarely cancels flights, so this is significant. The lack of pilots explains why Delta opted to cancel these flights outright instead of following standard operating procedure to just delay them for hours, days, or years on end until someone can rustle up an airplane and crew to actually make the flight go… some day.


Airlines Gear Up to Transport COVID-19 Vaccines

Cargo and passenger airlines alike are gearing up to transport COVID-19 vaccines as soon as they are given the go-ahead to do so. This, to the surprise of no-one, flies in the face of the veiled threat from the airline lobbying group A4A that they wouldn’t be able to rise to the challenge without a government bailout.

United put out a memo to its pilots (via Brian Sumers) detailing the new procedures required to ship the Pfizer vaccine which requires extremely low temperatures. Using a significant amount of dry ice and other tools, United can now fly the vaccine between Brussels and Chicago, near where Pfizer has two major centers. American has also begun a trial with flights from Miami to South America to simulate the conditions needed to successfully transport the vaccines.

Not all airlines are taking the same approach. WestJet, for example, will just fly the vaccine on its Disney Frozen-themed airplane, assuming that Elsa can use her magic to keep it cold.


JetBlue Warns of a Worse Than Expected Q4

If bad news is not your thing, you might want to skip this story. JetBlue filed an 8-K disclosure over the long weekend announcing that the fourth quarter of 2020 will prove to be worse than originally hoped.

Revenue is now projected to be down 70% versus Q4 2019, worse than the previous 65% projection. Further, cash burn will be $6 – 8 million per day, up from $4 to $6 million under previous plans.

JetBlue had hoped to fly 55% of the capacity it flew in Q4 2019, but with conditions deteriorating, it has now revised that to say capacity will be between 50 and 55%. According to Cirium data, JetBlue schedules currently filed are at 53.8% of last year. As noted in Cranky Network Weekly, JetBlue has 60% scheduled for December right now. It appears further cuts are to be expected.


Kaua’i Reinstates Quarantine for All Arrivals

If you skipped the last story because you don’t like bad news, well, keep skipping. Barely a month after the State of Hawai’i began allowing travelers to bypass a mandatory 14-day quarantine by showing proof of a negative COVID-19 test, the island of Kaua’i has decided to opt out of the scheme. A mandatory 14-day quarantine will be in effect for all arrivals in Kaua’i beginning at 12:01am on December 2.

Kaua’i was already on the fence about the pre-testing program but opted to participate when it first launched on October 15. Now, however, it’s seeing the spike in cases on the mainland along with rising community spread locally, and it is shutting the program down for all arrivals, including those from neighbor islands.

Those not dependent upon tourism support the change, but the thousands of wild chickens that roam the island are concerned that they will not have enough people to annoy until the pre-testing program is put back into place.


American Outlines Customer-Friendly 737 MAX Policies

American will be putting the 737 MAX back into service on December 29, and it knows some customers will not feel comfortable flying the airplane. For that reason, the airline has rolled out a generous policy in an email to travel agents that allows changes for free through February 28.

The policy applies only to travelers booking travel before December. In other words, if you book a flight now knowing the MAX is scheduled, you can’t change your mind. New travel dates can be up to 7 days before or after the original travel date. The origin and destination must either stay the same or be within 300 miles of the original cities.

That furious keyboard-typing sound you hear is dozens of points and miles bloggers trying to figure out how they can game the system.


Airline Potpourri

  • Berlin Brandenburg will close its brand new runway and old Terminal 5 for an undefined period due to lack of demand.
  • COMAC’s C919 narrowbody aircraft received its type inspection authorization from the Chinese authorities. This freezes the design and paves the way for the airplane to enter service in China next year.
  • Finnair is getting so desperate that it’s going to sell its “signature” blueberry juice in Finnish supermarkets.
  • Qantas, which seems to always be restructuring, will cut another 2,000 jobs from Australian airports.
  • TAP Air Portugal is putting together plans to lay off 3,600 workers and ground 17 aircraft in a bid to survive.
  • United will fly the 737 MAX from its Houston and Denver hubs when the aircraft returns in early 2021.

Brett’s Moment of Levity

Being quarantined with a talkative child is like having an insane parrot glued to your shoulder.